Information Systems Management
0
2019-2020
02000378
Information Systems
Portuguese
English
Face-to-face
SEMESTRIAL
6.0
Elective
2nd Cycle Studies - Mestrado
Recommended Prerequisites
Information Systems.
Teaching Methods
Theoretical classes
Detailed description of concepts, principles, methodologies and best practices used to manage information systems in organizations. Presentation and discussion of case studies to illustrate the practical importance of methodologies.
Theoretical-practical classes
Resolution of practical exercises and exploration of case studies which require the combination and association of concepts presented in theoretical classes. Fostering of critical thinking in the presence of more intricate problems.
Learning Outcomes
Nowadays, Information Systems (IS) play an important role to support strategic and operational objectives in organizations. In this context, their implementation and management are of capital importance. This course explains to students the main concepts, principles, and methodologies required to manage IS in organizations. It also provides the necessary competencies in synthesis, written communication, problem solving, critical reasoning, and practical application of knowledge in areas such as IT governance, Big Data governance, and standard management frameworks such as ITIL and COBIT.
Work Placement(s)
NoSyllabus
1. Historical perspective
Evolution of information systems; types of information systems; systems integration; system management.
2. IT Governance concepts
Strategic alignment; value delivery; risk management; resource management; performance measurement.
3. Enterprise systems
Enterprise processes; vertical integration of departments; ERP systems; use cases.
4. Big Data governance
Data type; Big Data lifecycle; privacy; quality.
5. IT service management
Best practices; service strategy; service design; service operations; service transition; service improvement; ITIL.
6. Service systems
Service blueprints; service architectures; service description languages; service networks.
7. Control and monitoring
Connecting strategy to operations; critical processes; key performance indicators; COBIT.
Head Lecturer(s)
João Nuno Lopes Barata
Assessment Methods
Assessment
Research work: 10.0%
Project: 40.0%
Exam: 50.0%
Bibliography
• Bret Wagner and Ellen Monk, Enterprise Resource Planning, Course Technology; 3 ed., 2008.
• ITIL five volumes: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement; Selected chapters on ITIL.
• IT Governance Institute, Cobit 4.1, 2007.
• Jorge Cardoso, Slides on Information Systems Management, DEI-FCTUC, 2009.