Information Systems Management

Year
0
Academic year
2016-2017
Code
02000378
Subject Area
Information Systems
Language of Instruction
Portuguese
Other Languages of Instruction
English
Mode of Delivery
Face-to-face
Duration
SEMESTRIAL
ECTS Credits
6.0
Type
Elective
Level
2nd Cycle Studies - Mestrado

Recommended Prerequisites

Information Systems.

Teaching Methods

Theoretical classes

Detailed description of concepts, principles, methodologies and best practices used to manage information systems in organizations. Presentation and discussion of case studies to illustrate the practical importance of methodologies.

Theoretical-practical classes

Resolution of practical exercises and exploration of case studies which require the combination and association of concepts presented in theoretical classes. Fostering of critical thinking in the presence of more intricate problems.

Learning Outcomes

Nowadays, Information Systems (IS) play an important role to support strategic and operational objectives in organizations. In this context, their implementation and management are of capital importance. This course explains to students the main concepts, principles, and methodologies required to manage IS in organizations. It also provides the necessary competencies in synthesis, written communication, problem solving, critical reasoning, and practical application of knowledge in areas such as IT governance, Big Data governance, and standard management frameworks such as ITIL and COBIT.

Work Placement(s)

No

Syllabus

1. Historical perspective

Evolution of information systems; types of information systems; systems integration; system management.

2. IT Governance concepts

Strategic alignment; value delivery; risk management; resource management; performance measurement.

3. Enterprise systems

Enterprise processes; vertical integration of departments; ERP systems; use cases.

4. Big Data governance

Data type; Big Data lifecycle; privacy; quality.

5. IT service management

Best practices; service strategy; service design; service operations; service transition; service improvement; ITIL.

6. Service systems

Service blueprints; service architectures; service description languages; service networks.

7. Control and monitoring

Connecting strategy to operations; critical processes; key performance indicators; COBIT.

Head Lecturer(s)

Álvaro Manuel Reis da Rocha

Assessment Methods

Assessment
Research work: 10.0%
Project: 40.0%
Exam: 50.0%

Bibliography

• Bret Wagner and Ellen Monk, Enterprise Resource Planning, Course Technology; 3 ed., 2008.

• ITIL five volumes: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement; Selected chapters on ITIL.

• IT Governance Institute, Cobit 4.1, 2007.

• Jorge Cardoso, Slides on Information Systems Management, DEI-FCTUC, 2009.