Systems and Data Governance

Recommended Prerequisites

Base knowledge of Information Systems.

Teaching Methods

Theoretical-practical classes: Detailed description of concepts, principles, methodologies and best practices used for the governance of systems and data in organizations. Presentation and discussion of case studies to illustrate the practical importance of methodologies.
Lectures with invited experts.
Practical lab classes: Resolution of practical exercises and development of real-context project that require the combination and association of concepts presented in theoretical classes. Fostering of critical thinking in the presence of more intricate problems. Digital transformation project using COBIT and/or ITIL.

Learning Outcomes

Nowadays, Information Systems (IS), as well as the data they incorporate, play an important role to support strategic and operational objectives in organizations. In this context, their implementation and management are of capital importance. This course explains to students the main concepts, principles, and methodologies required to manage IS and data in organizations. It also provides the necessary competencies in synthesis, written communication, problem solving, critical reasoning, and practical application of knowledge in areas such as IT and data governance and standard management frameworks such as ITIL and COBIT.

Work Placement(s)

No

Syllabus

1. Information Systems (IS) Management Foundations. Evolution of information systems; systems integration; system management; enterprise systems.

2. Information Technology (IT) Governance. Strategic alignment; value delivery; risk management; resource management; performance measurement; COBIT 2019.

3. Operations Management in Information Systems. Business continuity and information assurance; managing IS departments.

4. Service Management. Best practices; service strategy; service design; service operations; service transition; service improvement; ITIL 4.

5. Data Governance. Goals and elements; business drivers and use cases; Benefits; technology and tools.

6. Scenario Planning and Technology Forecasting. Futures studies; environmental scanning; Research in sociotechnical imaginaries; techniques for developing scenarios in IS transformation.

Head Lecturer(s)

Jacinto Paulo Simões Estima

Assessment Methods

Assessment
Research work: 10.0%
Project: 30.0%
Exam: 60.0%

Bibliography

Steven De Haes, Wim Van Grembergen, Anant Joshi and Tim Huygh (2020) Enterprise governance of information technology: Achieving
Alignment and Value in Digital Organizations, Featuring COBIT 2019. 3Ed. Springer.
Gupta, Manish, and Raj Sharman, eds (2023) Modernizing Enterprise IT Audit Governance and Management Practices. Hershey, PA: IGI
Global. https://doi.org/10.4018/978-1-6684-8766-2
ISACA, COBIT 2019 current official documentation, available at https://www.isaca.org/resources/cobit.
AXELOS (2022) ITIL Foundation, ITIL 4 Edition. Peoplecert International. Cyprus.
Rupa Mahanti (2021) Data governance and data management: contextualizing data governance drivers, technologies, and tools. Springer.