Quality Management

Recommended Prerequisites

Probabilities and Statistics.

Teaching Methods

Lessons to expose the subject using powerpoints and other digital media. Problem solving using quality tools. The problems will be solved in groups in order to promote discussion about the different approaches that can be followed to solve the proposed problems. Autonomous problem solving (homework) by students and discussion of results in classroom.

Learning Outcomes

The Quality is one of the main factors taken into account by customers when deciding which product or service should be acquired. Thus the understanding of the quality concepts and how to measure and control the quality is vital for the success of any business.

After this course the student should be able to: understand and discuss the concept of quality in what concerns it application in engineering; use the tools available to measure and control the quality of a product/service during it development/project and production stage.

Work Placement(s)

No

Syllabus

1. The concept of quality

2. The basic toolset to problem solving

3. Failure Mode and Effects Analysis

4. Statistical process control

5. Sampling

6. Six Sigma.

Head Lecturer(s)

Vanessa Sofia Melo Magalhães

Assessment Methods

Assessment
Resolution Problems: 30.0%
Exam: 70.0%

Bibliography

C. Silva, Gestão da Qualidade (Apontamentos da disciplina), DEM (Texto Principal).

A.V. Feigenbaum (2004), Total Quality Control, 4th ed., McGraw-Hill.

J. De Feo (2014), Juran's Quality Management and Analysis, 6^th ed., Mc Graw Hill.

D. Duret and M. Pillet (2009), Qualidade na Produção: da ISO 9000 ao Seis Sigma, Lidel.

T. Pysdek, P. Keller (2018), The six Sigma Handbook, 5th ed., Mc Graw-Hill.