Quality in Healthcare

Recommended Prerequisites

NA

Teaching Methods

The teaching methodology includes the theoretical presentation of the concepts and the interactive contribution of students in the evaluation and analysis of real situations and preparation of simulated situations like application of acquired knowledge.

Learning Outcomes

1. Know the terminology and concepts in the quality of services;
2 .To know the methods of analysis;
3. Use quality as a competitive factor between services;
4. Acquire critical skills in assessing the quality of health, linking performance concepts and strategy;
5. Seizure and detection of problems and
6. Obtaining the problem-solving capacity.

Work Placement(s)

No

Syllabus

1. Presentation of concepts and health quality principles;
2. Presentation of analysis methodology and quality assessment;
3. Presentation of the indicators and their interpretation , transverse and longitudinal , in achieving the strategic objectives and individual performance and organizations;
4. Creation of situations , both real and simulated , which exemplify the methodology presented with a view to recovery and quality certification for management excellence;
5. Quality as a requirement in the different processes that make up the provision made ​​, from a conceptual phase to the final service.

Head Lecturer(s)

Ana Teresa Carvalho Martins Corte-Real Gonçalves

Assessment Methods

Assessment
Evaluation requires the development of an individual or group work (0 to 20 values) in the perspective of the evaluation of assimilation and application of knowledge of this course: 100.0%

Bibliography

1.APDH, Gestão da qualidade e inovação em saúde. Lisboa, Outubro 2008.

2.OCDE.OECD Reviews of Health Care Quality: Portugal 2015. Raisings Standars.

3.OECD, Health Care Quality Indicators Project. Conceptual Framework Paper,

4. Suporte pedagógico fornecido pelo docente.Pedagogical support provided by the lecture.