Quality Management

Recommended Prerequisites

Organisational theory.

Teaching Methods

Theoretical-practical classes, covering: 1) Presentation of content for each topic using audiovisual media; 2) Resolution of problems (case study) using practical application exercises.

Learning Outcomes

The aim is to teach students the concepts of quality management and TQM, the main approaches and models of quality management and organisational excellence, as well as knowledge of quality measurement and assessment tools in public and private organisations. The aim is for students to master the basic concepts of quality management, as well as the most influential authors, to learn about the models and systems of quality management and organisational excellence, to know how to apply the instruments and metrics for quality assessment in practical cases from the life of modern organisations, thus enhancing the student's analytical and critical skills.

Work Placement(s)

No

Head Lecturer(s)

Maria do Céu Colaço Santos

Assessment Methods

Assessment
Resolution Problems: 20.0%
Research work: 30.0%
Frequency: 50.0%

Bibliography

Branco, R.F. (2008). O Movimento da Qualidade em Portugal. Vida Económica: Porto EFQM (2025). The EFQM model. EFQM Evans, J.R. (2017). Quality and Performance Excellence. Cengage Learning Júnior, A.A. (2022). Seis décadas da Qualidade. Edições Sílabo Juran, J. M. (1992). A Qualidade desde o Projecto. São Paulo: Livraria Pioneira Editora NP ISO 9001: 2015 – Sistemas de Gestão da Qualidade. IPQ Oakland, J. S. (2002). Total Organizational Excellence: Achieving World-Class Performance. Oxford: Butterworth Heinemann. Pinto, A. R. (2007). Qualidade – Sistemas de Gestão da Qualidade. Lisboa: Edições Sílabo. Pinto, S. S. (2003). Gestão de Serviços: A Avaliação da Qualidade. São Paulo: Editorial Sílabo.