Information Services and Systems

Recommended Prerequisites

Not applicable.

Teaching Methods

The seminar format promote an environment that values learning and sharing the active discussion of research results that students will carry out over the course of the semester, which culminate in the production of an original paper on one of the topics covered and the critical review of a document from the bibliography.

Learning Outcomes

This seminar aims to address key issues in information services, particularly from the point of view of management including closer Information Systems components, namely in the context of network and centered on design of systems as platforms for the creation and sharing of knowledge. At the end of this course the student should know these fundamental issues, understand the organizational and functional complexity of Information Services and Information Systems, particularly in a high interoperability and interaction environment, and demonstrate the ability to analyze, design and plan projects or programs for development and production in these areas.

Work Placement(s)

No

Syllabus

1. Strategic management and functional policies of Information Services.
2. Control management, quality and performance evaluation of Information Services.
3. Information Services in the context of network information systems.
4. Critical Study of Context and Design of Information Systems and Services.
5. The design of information systems and platforms for the creation and sharing of knowledge.
6. Information Architecture: models of the interaction experience.

Head Lecturer(s)

Maria Beatriz Pinto de Sá Moscoso Marques

Assessment Methods

Assessment
Research work: 40.0%
Synthesis work: 60.0%

Bibliography

Drucker, P. (2010). Technology, Management, and Society. Harvard: Harvard Review Press.
Dugan, R.E., Hernon, P. & Nitecki, D. (2011). Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes. Santa Barbara, Ca: Libraries Unlimited.
Hernon, P. & Matthews, J.R. (2011). Listening to the Customer. Santa Barbara, Ca: Libraries Unlimited.
Roque, Licínio (2004). Contribuição para uma Engenharia do Contexto. Tese de doutoramento. http://hdl.handle.net/10316/1743
Stickdom & Schneider (2011). This is Service Design Thinking. Amsterdam: BIS Publishers. http://issuu.com/bis_publishers/docs/this_is_service_design.