Planning and Evaluation of Information Systems

Recommended Prerequisites

N/A

Teaching Methods

The course is taught in theoretical-pratical classes that include lectures on the theoretical principles of the strategic management of Information Services and analysis of their mission in the Information and Knowledge Society. Students are encouraged to participate by discussing texts and applying theoretical principles to concrete examples.

Learning Outcomes

This course addresses the principles and methodologies that are implicitly or explicitly present in the strategic management of organizations. Therefore, its overall objective is to familiarize students with the theoretical and critical principles underlying the planning and evaluation of information systems. In specific terms, students are expected to: (i) understand the role of planning in the strategic management of organizations; (ii) understand evaluation as a tool for control and continuous improvement of organizations; (iii) learn the different techniques and methods of planning and evaluation of archive and library information services.

Work Placement(s)

No

Syllabus

1. Strategic Management of Information Services: generic strategies and competitive advantages
2. Strategic analysis
2.1. Mission, vision and strategy
2.2. External strategic analysis
2.3. Internal strategic analysis
3. Types and levels of planning
4. Strategic control
4.1. Normative systems
4.2. Dynamic models
4.3. Contingent models
5. Evaluation of resources, processes, tools, products and results
6. Principles for the planning and evaluation of Information Services: Quality, Marketing and user studies.

Head Lecturer(s)

Ana Margarida Dias da Silva

Assessment Methods

Assessment
Synthesis work: 20.0%
Frequency: 40.0%
Exam: 40.0%

Bibliography

Brophy, P. (2006). Measuring library performance (...). London: Facet.
Lubisco, N. M. L. (2011). Panorama sobre a organização de serviços em unidades de informação. https://repositorio.ufba.br/handle/ri/20722
Pinto, L. G., & Ochôa, P. (2023). Desempenho de bibliotecas e Agenda 2030: contributos da normalização para o alinhamento estratégico. Atas do 14º Congresso Nacional de Bibliotecários, Arquivistas e Documentalistas.
Roberts, S. & Rowley, J. (2004). Managing information services. London: Facet Publishing.
Silva, J., & Freire, G. (2024). O uso estratégico de modelos de comunicação digital na gestão dos espaços infocomunicacionais (...). Em Questão, 30, e-13360
Silveira, M. M., & Varvakis, G. (2024). Elementos formais para co-criação de valor em serviços informacionais (...). Perspectivas em Ciência da Informação, 29, e45788.
Vasconcelos Sousa, R. (2018). Planejamento em Unidades de Informação (...),. Folha de Rosto. 4(2), 36-42. https://www.academia.edu/download/101342036/294.pdf