Planning and Evaluation of Information Systems

Year
0
Academic year
2019-2020
Code
01013718
Subject Area
Área Científica do Menor
Language of Instruction
Portuguese
Mode of Delivery
Face-to-face
Duration
SEMESTRIAL
ECTS Credits
6.0
Type
Elective
Level
1st Cycle Studies

Recommended Prerequisites

NA

Teaching Methods

The course is taught in theoretical-pratical classes that include lectures on the theoretical principles of the strategic management of Information Services and analysis of their mission in the Information and Knowledge Society. Students are encouraged to participate by discussing texts and applying theoretical principles to concrete examples.

Learning Outcomes

This course addresses the principles and methodologies that are implicitly or explicitly present in the strategic management of organizations. Therefore, its overall objective is to familiarize students with the theoretical and critical principles underlying the planning and evaluation of information systems. In specific terms, students are expected to:

(i) understand the role of planning in the strategic management of organizations;

(ii) understand evaluation as a tool for control and continuous improvement of organizations;

(iii) learn the different techniques and methods of planning and evaluation of archive and library information services.

Work Placement(s)

No

Syllabus

1. Strategic Management of Information Services: generic strategies and competitive advantages

2. Strategic analysis

2.1. Mission, vision and strategy

2.2. External strategic analysis

2.3. Internal strategic analysis

3. Types and levels of planning

4. Strategic control.

4.1. Normative systems

4.2. Dynamic models

4.3. Contingent models

5. Evaluation of resources, processes, tools, products and results

6. Principles for the planning and evaluation of Information Services: Quality, Marketing and user studies.

Head Lecturer(s)

Maria Beatriz Pinto de Sá Moscoso Marques

Assessment Methods

Assessment
Regular attendance and in class participation: 10.0%
Synthesis work: 30.0%
Mini Tests: 60.0%

Bibliography

Brophy, P. (2006). Measuring library performance: Principles and techniques. London: Facet.

Corral, Sheila (2000). Strategic management of information services: A planning handbook. London: Aslib.

Dess, G.; Lumpkin, G.T.; Eisner, A. B. (2006). Strategic Management: Text and Cases. Boston: McGraw-Hill, International Edition.

Marques, M. B. (2012). A Satisfação do Cliente de Serviços de Informação: as Bibliotecas Públicas da Região Centro. Coimbra. Tese de Doutoramento.

Markless, S. & Streatfield, D. (2006). Evaluating the impact of your library. London: Facet Publishing.

Pugh, L. P. (2005). Managing 21st century libraries. Maryland: Scarecrow Press.

Roberts, S.  & Rowley, J. (2004). Managing information services. London: Facet Publishing.

Zeithaml, V. A. & Parasuraman, A. (2004). Service quality. Cambridge: Marketing Science Institute.

Textos de diversas publicações em série.