Management of Information Services

Recommended Prerequisites

N.A.

Teaching Methods

The course unit is taught through theoretical-practical classes, encouraging dialogue with students. The aim is to reinforce the content covered in theoretical lessons and develop critical thinking in the analysis of best practices in Information Services Management.
Teaching Method:
- Expository lectures and practical classes supported by multimedia and bibliographic resources.
- Independent reading and review of reference texts.
- Individual and/or group practical exercises.

Learning Outcomes

This course unit aims to equip students with a fundamental understanding of management concepts and theories as applied to information services. Its objectives include: analyzing different types and models of information services and identifying their strategic role within organizations and society. The goal is to develop critical thinking about the theoretical foundations of information management, the ability to contextualize information services in diverse environments, and a holistic vision of their importance. The focus is placed on the capacity to innovate and lead transformation in information services, ensuring their relevance and sustainability in the face of digital and social challenges.

Work Placement(s)

No

Syllabus

I. FUNDAMENTAL MANAGEMENT CONCEPTS
1. Definitions of management, administration and leadership
2. Classic functions of management
3. Management Theories
4. Change management and organizational resilience
5. Ethics and social responsibility in Management
II. MANAGEMENT THEORIES APPLIED TO INFORMATION SCIENCE
1. Specifics of management in information and knowledge contexts
2. Knowledge management and its role in information services
3. Innovation and entrepreneurship in information services
III. TYPES AND MODELS OF INFORMATION SERVICES
1. Traditional services
2. Emerging services
3. Operational and organizational models of information services
IV. THE STRATEGIC ROLE OF INFORMATION SERVICES
1. In Organizations
2. In Society.

Head Lecturer(s)

Maria Beatriz Pinto de Sá Moscoso Marques

Assessment Methods

Assessment
Attendance and motivation: 10.0%
Research work: 30.0%
Mini Tests: 60.0%

Bibliography

Caetano, A., Neves, J. & Ferreira, J.M.C. (Coord.) (2020). Manual de Psicossociologia das Organizações. Edições Sílabo.
Chiavenato, I. (2022). Iniciação à Teoria das Organizações. São Paulo: Atlas.
Drucker, P. F. (1993). As organizações sem fins lucrativos. Lisboa: Difusão Cultural
Lisboa, J. (et al.). (2004). Introdução à gestão de organizações. Porto: Vida Económica
Marques, M. B. P. de S. M. (2012). A Satisfação do Cliente de Serviços de Informação: as Bibliotecas Públicas da Região Centro. Coimbra. Tese de doutoramento
Peters, T. J.; Waterman JR., Robert H. (1987). Na senda da excelência: o exemplo das empresas norte-americanas mais bem geridas. Lisboa: Publicações Dom Quixote
Robbins, S. P.; Coulter, M. & De Cenzo, D.A. (2020). Fundamentals of Management (11th ed. - Global Edition). Pearson.
Rubin, R. E. (2016). Foundations of Library and Information Science (4th ed.). Neal-Schuman