Management of Information Services

Year
0
Academic year
2019-2020
Code
01013628
Subject Area
Área Científica do Menor
Language of Instruction
Portuguese
Mode of Delivery
Face-to-face
Duration
SEMESTRIAL
ECTS Credits
6.0
Type
Elective
Level
1st Cycle Studies

Recommended Prerequisites

NA

Teaching Methods

Classes are both theoretical and practical, involving lectures on the principles of information services management and analysis of national and international examples of best practices in Libraries and Archives. Assessment consists of a final written exam.

Learning Outcomes

The aim of this course is to introduce students to the general principles of management and its relevance for Archives and Libraries in the Information and Knowledge Society. Thus, the general goal is to acquaint students with the theoretical and critical bases that underlie the Management of Organizations based on a global view of what an organization is and also taking into account the context in which it develops and which affects its survival.

In terms of specific goals, students are expected to understand:

(i) the role played by management in organizations in the process of achieving excellence;

(ii) the specific features of management of Archive and Library Information Services;

(iii) the tools and techniques available in the various stages of the management process.

Work Placement(s)

No

Syllabus

I. Framework and analysis of the concepts of organization and company

II. Organizational theories

2.1. The classical approach

2.2. The human relations movement

2.3. Total Quality Management (TQM)

2.4. New approaches and trends.

III. Organizational behavior and management

3.1. The organization as a closed system

3.2. The organization as an open system

3.3. The organization as a social construction

IV. The process of management: Planning, organization, leadership and control

V. Archive and Library systems as service organizations.

Head Lecturer(s)

Maria Beatriz Pinto de Sá Moscoso Marques

Assessment Methods

Assessment
Exam: 100.0%

Bibliography

Chiavenato, I. (1999). Administração nos novos tempos: os novos horizontes em Administração. São Paulo: Makron Books.

Smith, Bucklin & Associates, Inc. (2000). The complete guide to nonprofit management. New York: John Wiley & Sons.

Drucker, P. F. (1993). As organizações sem fins lucrativos. Lisboa: Difusão Cultural.

Lisboa, João (et al.). (2004). Introdução à gestão de organizações. Porto: Vida Económica.

Marques, M. B. P. de S. M. (2012). A Satisfação do Cliente de Serviços de Informação: as Bibliotecas Públicas da Região Centro. Coimbra. Tese de doutoramento.

Peters, T. J.; Waterman JR., Robert H. (1987). Na senda da excelência: o exemplo das empresas norte-americanas mais bem geridas. Lisboa: Publicações Dom Quixote.

Riddle, J. (2002). Managing a Nonprofit. Avon (Mass.): Adams Media Corp. Textos de diversas publicações em série.