Quality Systems Engineering

Year
4
Academic year
2019-2020
Code
02021298
Subject Area
Chemical Engineering Sciences
Language of Instruction
Portuguese
Other Languages of Instruction
English
Mode of Delivery
Face-to-face
Duration
SEMESTRIAL
ECTS Credits
5.0
Type
Compulsory
Level
2nd Cycle Studies - Mestrado

Recommended Prerequisites

Applied Statistics.

Teaching Methods

The lectures take place in theoretical and practical sessions, according to the nature of the contents, but without a rigid segregation between classes exclusively theoretical and practical. In these classes, the subjects are presented through supporting slides, computer simulations, among other means, and students are continuously encouraged to participate, in order to develop their commitment and proactivity skills. Students also form groups to develop teamwork in order to train their ability to work in a group, leadership and commitment.

Learning Outcomes

The aim of this course is to provide an integrated perspective of the Quality universe, covering its basic principles and fundamentals, tools and methodologies as well as their practical implementation in the real world, through the adoption of appropriate quality frameworks, including those provided by standards (NP EN ISO 9000, NP EN ISO 14000, OHSAS).

It also makes reference to the use of models of excellence in encouraging and guiding the implementation of TQM within organizations such as the EFQM model, or continuous improvement initiatives, such as six-sigma.

It is expected that students, after the successful completion of this course, acquire the necessary knowledge to understand, design, implement and participate in the operationalization of quality, with several levels of coverage, both from a theoretical and practical perspective.

Work Placement(s)

No

Syllabus

Module 1-Fundamentals and Principles of Quality

Quality: what is it? A brief historical note on the evolution of the concept of quality over time and its importance today. Components of a quality management system. Analysis of the 8 principles of quality according to the NP EN ISO 9000.

Module 2-Quality Engineering: Tools and Methodologies

Review of statistical concepts that support various tools and methodologies for Quality (EDA, ANOVA, TH). The seven basic tools of quality. Quality Improvement: Statistical design of experiments (DoE). Quality Control: Statistical Process Control. Process Capability. Brief reference to other Quality methodologies: Analysis Failure Mode and Effects; MSA / R&R.

Module 3-Quality standards

Introduction to Quality Management systems. The family of NP EN ISO 9000 standards. Integration of the NP EN ISO 9000, EN ISO 14000 and OHSAS 18001 / NP 4397 standards. Model of Excellence (EFQM). The Lean Six-sigma initiative.

Head Lecturer(s)

António Alberto Torres Garcia Portugal

Assessment Methods

Assessment
Synthesis work: 20.0%
Exam: 80.0%

Bibliography

Juran, J. and A. Godfrey, Juran´s Quality Handbook, Quinta Edição, McGraw-Hill (1999).

Feigenbaum, A., Total Quality Control, Terceira Edição, McGraw-Hill (1991).

Saraiva, P. e João Orey, Inovação e Qualidade, Sociedade Portuguesa de Inovação (1999).

Fey, R. e J. Gogue, Princípios da Gestão da Qualidade, Fundação Calouste Gulbenkian (1989).

Gryna, F., Quality Planning and Analysis, Quarta Edição, McGraw-Hill (2001).

Hardjono, T., S. Have e W. Have, The European Way to Excellence, European Quality (1997).

Norma ISO 9001

Norma ISO 14001

Norma ISO 4397

Norma SA 8000