Knowledge Management

Recommended Prerequisites

Not applicable.

 

Teaching Methods

Exposure of key contents, for each theme, using audiovisual systems. Discussion in small groups or larger group reflection.

Final exam (100%) or continuous assessment through the development of an individual work (60%) and the presentation and discussion of an article (40%). The theme of the work is chosen from among a set of alternatives to disclose in class; alternatively students may suggest other topics, provided they are within the various themes addressed; the issues to discuss should be discussed with the teacher of the discipline. The article is selected from among a set of alternatives to disclose in class; students must delivery the presentation and a short article summary; the presentation time is 10 minutes with 5 minutes for discussion.

Learning Outcomes

With this course we intend to make known a new paradigm in the management of organizations, which departs from the traditional paradigm of traditional management (based primarily on accounting and financial frameworks that emphasize the costs and accounting of "things" that are easily quantifiable), which emphasizes the role of knowledge as a critical and strategic resource within organizations, especially with regard to its competitiveness, efficiency and effectiveness.

The main goal of this course is to provide students with the knowledge necessary to understand the current state of the art of knowledge management and master some of its key concepts: its origin, the different perspectives of analysis, the different fields of knowledge use and the tools of knowledge management.

Work Placement(s)

No

Syllabus

Introduction - brief notes on knowledge management, the new knowledge organization, evolution of an emerging discipline, brief foray by the variety of perspectives and approaches (conceptual, processes and activities, technological, organizational, management, and implementation).

State of the art – conceptual perspective of knowledge and knowledge management (knowledge, knowledge hierarchies, types of knowledge, specificity of knowledge as a resource, features inside of organizations, generating resources in organizations, knowledge management, knowledge creation, activities and processes).

 Organizations and learning – learning organizational model; organizational culture; leadership and management styles; global learning guidelines; facilitators of knowledge management; strategies for action.

Application fields – intellectual capital, organizational memory, competitive intelligence, knowledge worker, the administrative model for the creation of knowledge, decision support.

Knowledge management tools and new technologies – different players and different languages; perspectives focused on practices, strategies and in the conversion; some tools (search engines, data mining, knowledge maps, intranets, call centres, communities of practice or expert networks, groupware, CRM, portals, etc).

Head Lecturer(s)

Víctor Manuel dos Reis Raposo

Assessment Methods

Continuous evaluation
the presentation and discussion of an article : 40.0%
the development of an individual work: 60.0%

final exam
Exam: 100.0%

Bibliography

DALKIR, Kimiz - Knowledge management in theory and practice. 2nd ed. Cambridge, Mass. : MIT Press, 2011.

GRAF, Alexander - Knowledge management implementations : a reference model for implementing of knowledge management in small and medium-sized enterprises. Saarbrücken : VDM Verlag Dr. Müller GmbH & Co, 2011.

HISLOP, Donald - Knowledge management in organizations : a critical introduction. 2nd ed. Oxford ; Oxford University Press, 2009.

IDENTIFYING, measuring, and valuing knowledge-based intangible assets : new perspectives. [edited by] Belen Vallejo-Alonso, Arturo Rodriguez-Castellanos, Gerardo Arregui-Ayastuys. Hershey : Information Science Reference, 2011.

KNOWLEDGE creation and management : new challenges for managers. Editors-in-chief Kazuo Ichijo, Ikujiro Nonaka. Oxford : Oxford University Press, 2007.

KNOWLEDGE management : concepts and best practices. Editors Kai Mertins, Peter Heisig, Jens Vorbeck. Berlin : Springer-Verlag, 2003.

KNOWLEDGE management handbook. Edited by Jay Liebowit. Boca Raton : CRC Press, 1999.

MALHOTRA, Yogesh - Knowledge management and business model innovation. Hershey : Idea Group Publishing, 2001.

O'DELL, Carla S. ; HUBER, Cindy - The new edge in knowledge : how knowledge management is changing the way we do business. Hoboken : Wiley Publishing, 2011.

REZGUI, Yacine ; MILES. John - Harvesting and managing knowledge in construction : from theoretical foundations to business applications. Abingdon : Spon Press, 2011.

Para além da bibliografia geral aqui indicada será fornecida bibliografia complementar para cada um dos temas abordados. Essa bibliografia será colocada no InforEstudante.

 Apart from this general bibliography will be provided specific bibliography for each of the covered topics. This bibliography will be placed in Inforestudante.