Institutional Assessment and Quality Management

Recommended Prerequisites

Critical and analytical skills; research skills; communication skills.

Teaching Methods

The curricular unit includes sessions composed by theory/practice, in order to discuss is the program contents and illustrate them through examples reflecting different institutional realities. It is intended to provide a broad and shared reflection, based on contributions from all participants.

In the last three sessions of the curricular unit are presented and discussed the work prepared by students under the syllabus of the unit.

Learning Outcomes

Understanding institutional assessment as a strategic process in institutions.

- To understand the importance of the strategic process in the management of organizations in the medium and long term.

- To analyze quality management as a tool to support the strategic process in an institution.

- To know the principles underlying the models of excellence and identify some methodologies and tools applied.

- To understand the relevance of evaluation in strategic PDCA

- To identify the problematic underlying the application of concepts, principles and models, based on case studies.

Work Placement(s)

No

Syllabus

Unit 1 - Institutional Assessment as a strategic process

The Strategic Process; Phases; PDCA

Unit 2 - Quality Management as a tool to support the strategic process

Concepts of Quality; Total Quality Management; Quality Systems

Unit 3 - The Institutional Assessment and Models of Excellence

Self Assessment and External Assessment; Models of Excellence; Balanced Scorecard

Assessment Methods

Final assessment
Final Exam: 100.0%

Continuous assessment
Papers written and presented by students: 100.0%

Bibliography

 ANSI/ASQC Z1.11, Guidelines for the Application of ANSI/ISO/ASQC Q9001 or Q9002 to Education and Training Organizations, 1996.

- BURNES, Bernard, – Managing Change. A Strategic Approach to Organizational Dynamics”. Prentice Hall, 2004.

- HOPPE, Robert A. – The Governance of Problems: puzzling, powering, participation. Reprint. Bristol: Policy Press, 2013.

- MANO, Margarida – Proposal For A Governance Decision-Making Model in a Portuguese Public University (PPU). University of Southampton, UK, 2007.

- NAVAS LÓPEZ, José Emilio; GUERRAS MARTÍN, Luis Ángel – Fundamentals of Strategic Management. Cizur Menor: Civitas/Thomson Reuteurs, 2013.