Operations Management

Year
3
Academic year
2019-2020
Code
01620084
Subject Area
Management
Language of Instruction
Portuguese
Mode of Delivery
Face-to-face
Duration
SEMESTRIAL
ECTS Credits
6.0
Type
Compulsory
Level
1st Cycle Studies

Recommended Prerequisites

Mathematics I, Statistics and Operations Research.

Teaching Methods

This course is lectured in theoretical and practical classes, using examples showing real life situations. In some parts of the course audio visual techniques are use for better exposure of the material covered. During the practical classes examples reflecting similar everyday situations faced by the production manager are solved and discussed.

Learning Outcomes

Overall obj.:  With this course the students should acquired a body of knowledge to allow them to look for the main activity of the company in a rational way, with the purpose to implement a systematic analysis of transformation processes in order to increase the performance of the company

Specific obj.: We have in mindthat the student will be able to use a set of planning and control techniques, in order to improve the efficiency and effectiveness of the company. 

Generic comp.: After to pass this course the student must be able to suggest new methodologies of analysis and control in order to make more effective the production process both of a production and service industry.

Specific comp.: After the conclusion of this course the students should be able to identify some of the problems (bottlenecks) that affect the operational effectiveness of the company and to suggest the implementation of techniques in order to improve the planning and control of its production process.

Work Placement(s)

No

Syllabus

1-Introduction

1.1 The evolution of operations management

1.2 Production, competitiveness and strategy

2- Demand forecast

2.1 Types of forecast

2.2 Qualitative forecast models

2.3 Quantitative forecast models

3- Aggregate production planning

3.1 Problems related with the aggregation and disaggregation of products

3.2 Aggregate production planning techniques

3.3 Aggregate production planning models

4. Inventory control models

4.1 Storing, administrative and economical management

4.2 Inventory models

4.3 MRP

4.4 JIT

5-Production Scheduling

5.1Factors influencing Production Scheduling

5.2Flow shop and job shop scheduling

5.3Scheduling criteria

5.4Scheduling algorithms for the optimal sequence

6-Statistics quality control

6.1Quality attributes

6.2Control charts

6.3Production capacity

6.4Acceptance sampling

7-Planning and project control

7.1Characteristics and constraints of a project

7.2CPM and PERT

7.3Building a network

7.4The critical path

7.5Cost models

7.6Probability in PERT networks

Head Lecturer(s)

Carlos Alberto Esteves Ferreira Gomes

Assessment Methods

Continuous Assessment
Final exam – 50%; intermediate test – 50%: 100.0%

Final Assessment
Exam: 100.0%

Bibliography

LISBOA, João Veríssimo ; GOMES, Carlos Ferreira - Gestão de operações. 2ª ed. rev. e aumentada. Porto : Vida Económica, 2008. [BP 658.5 LIS]

HANNA, Mark D. ; NEWMAN, W. Rocky - Integrated operations management : adding value for customers. Upper Saddle River : Prentice-Hall, 2001. [BP 658.5 HAN]