Training Course - Quality Management in Information Services

General Objectives of the Course

At the end, students should know the different quality management standards and models, know how to use the main quality management instruments and tools, design, implement and evaluate a quality management policy in Information Services, using some of the main designs, models and standards available.

Admission Requirements

Senior Information Services Technicians, Senior Public Administration and Local Administration Technicians and other candidates with an interest in the topic covered.

Candidates should check the admission requirements available on this site, in addition to the information provided here.

Mode of Study

B-learning

Teaching / Evaluation language(s)

Portuguese

Examination Regulations, Assessment and Grading

Mandatory presence in 2/3 of the training contact hours; Quantitative 0-20 values

Learning Objectives and Intended Skills

Quality Leadership: Develop leadership skills to promote an organizational culture focused on quality in information services.
Process Management: Understand and improve processes related to information services.
Technological Innovation: Being up to date and being able to apply innovative technologies to optimize quality management in information services.
Effective Communication: Develop communication skills to ensure the efficient transmission of relevant information to stakeholders.
Professional Ethics: Act with integrity and ethics, applying high standards of conduct in activities related to information services.
Data Analysis: Use analytical tools to interpret data and make decisions based on continuous improvement.

Qualification Requirements and Regulations

Rules of creation and operation of non-degree courses at the University of Coimbra

Study Programme

Quality Management in Information Services

Academic year
2024-2025

Course Type
Non Degree Course

Qualification Awarded: Diploma/Certificate

Duration: 1 Semester(s)

ECTS Credits: 4.0